:: Jawatan kosong @ ACS ::

Salam semua...
Buat sesapa yang tgh mencari kerja, ataupun mmg plan nak tukar keje, meh jenguk sini..ada open position kat ACS Xerox, tropicana, PJ..bagi sesapa yang tak familiar dengan company ni, boleh google ye! benefits sume ok, alhamdulillah.. :)

ni die list ot position nye..siap dengan description..kalau ada sesapa nk bertanya dengan lebih lanjut or berminat nak apply, kot saje nak test market kan, boleh emailkan CV anda ke ain.rusli@gmail.com

Mainframe Developer

·         Undergraduate degree in IT with 5 or more years of experience preferred.

·         M/F Technical Skills Requirements:

·         Proficient with COBOL,VS COBOL II, Micro Focus Cobol, CICS, DB2, IMS, VSAM, MVS/ESA, EZTRIEVE, Quikjob, JCL,  and others Mainframe Technologies.

      ·         Proficient with various Mainframe Tools- ISPF/PDF, TSO, File-Aid, File Master, ENDEVOR, PANVALET, XPEDITER, Intertest, SymDump, CA7, SDSF, CONTROL-D, FTPS, Synsort and Micro Focus environment.
      ·         Knowledge of Net Express 4.0, Oracle Form Builder and Unix will be a plus
      ·         Required to work on rotation shift 24/7

Sr .Net Developer

      ·         BS in Computer Science, Engineering, or a relevant field.
      ·         Minimum 5 years of experience in .Net/SQL development.
      ·         Minimum 5 years of BizTalk or other major ETL systems
      ·         5 years of professional development experience

Application Support Executive

• Minimum Bachelor Degree qualifications
• Minimum of 2 to 4 years relevant experience in providing IT applications experience
• Proficiency in Oracle database is a must
• Java  development language knowledge is advantageous
• Good knowledge and understanding of Web applications
• Customer management & interaction experience
• Good interpersonal skills
• Self starter, team player with a problem solving mind

Principal .Net Developer

• BS in Computer Science, Engineering, or a relevant field.
• Minimum 7 years of experience in .Net/SQL development.
• Minimum 5 years of BizTalk or other major ETL systems
• 7 years of professional development experience

Dot Net Manager 

• BS in Computer Science, Engineering, or a relevant field.
• Minimum 5 years of experience in .Net/SQL development.
• Minimum 5 years of BizTalk or other major ETL systems
• 5 years of professional development experience
• 3 years management/ team lead experience

Java Developer 

• 3-5 years solid Java Development experiene
• Experience in web development
• Familiar with JSP/Servlet.
• Decent HTML, CSS, Javascript(AJAX,DHTML) experience and able to troubleshot User Interface/Javascript issues across multiple browsers.

·         Experience in developing business logic in Java, preferably has developed own module from scratch instead of doing minor code changes in existing code

QA Analyst

      ·         University degree or its equivalent in education and experience
      ·         Requires a minimum of 5 years of related experience
      ·         Minimum of 3 years' experience in practicing QA methodologies throughout the entire SDLC

Peoplesoft Developer

·         Detailed knowledge in the configuration and setup of PeopleSoft HRMS/HCM in at least two areas:  Organization Foundation, HR, Payroll, Payroll Interface, Benefits Administration, Time and Labor.

            ·         Application Design and Development Experience with PeopleSoft Tools, Application Designer, and PeopleCode
            ·         Reporting Development Experience using Query, Crystal, Trees and SQR.
            ·         Integration experiences - integrates and enable any third party software to work with PeopleSoft using Application Engine, Integration Broker, Application Messaging and Component Interface.
            ·         Relational database development and design knowledge - strong SQL skills.

o   Experience with UNIX, DB2 or Oracle is desirable.

                           o   Working knowledge of HTML, JavaScript, XML, and web client technologies desirable.
                           o   Excellent written and verbal communication skills.

Call Center Specialist

• Candidate must possess at a High School Certificates or higher in any field.
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Excellent written and oral communication skills, in addition to strong investigative and interpretive skills.
• Conversant to language required (verbal & written)

      ·         Able to work on rotating shift hours/ permanent night shift
 

Technical Helpdesk Specialist

·         Thorough understanding of customer service concepts

      ·         Must be detail oriented
      ·         Thorough knowledge of time management techniques
      ·         Proficient in all Microsoft Office applications and other system applications
      ·         Must have exceptional communication skills  
      ·         Work well in a team environment
      ·         Ability to work flexible hours, based on business need

Technical Helpdesk Supervisor

•          Willing to work on a multiple task and work oriented environment

      •          Monitor and manage the daily task on all calls and emails received from Clients
      •          To perform random sampling of calls and emails of the agents
      •          Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
      •          Provides functional and task leadership
      •          Briefs customers and/or management on the status of resolution efforts
      •          Recommends system or process improvements, including procedures, training, and enhanced documentation
      •          To handle calls and emails as and when needed
      •          Troubleshoots via the phone or via receipt of an email application operating problems and involves technical resources to ensure resolution
      •          Applies understanding and knowledge of information systems products and services to assist users
      •          Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
      •          Coordinates referrals to appropriate technical, professional, or service personnel
      •          Receives and prioritizes issues and forwards using appropriate escalation procedures
 

Learning Services Administrator

·         Participate in team meetings as required

      ·         Upload web based content to the LMS
      ·         Create learning activities in the LMS
      ·         Perform quality assurance as requested
      ·         Produce reporting for evaluation results in the LMS
      ·         Manage the express interest process
      ·         Process rosters, single registrations and replacements
      ·         Place orders for materials
      ·         Provide roster reports when requested
      ·         Assist with updating processes and procedures
      ·         Assist with adhoc reporting requests
      ·         Archive content in the LMS
      ·         Input vendor resource information in the LM S
      ·         Serve as back up as needed for other team members
      ·         Additional assigned tasks, per business changes and needs
 

Knowledge, Skills and Abilities

·         Thorough understanding of customer service concepts

      ·         Must be detail oriented
      ·         Thorough knowledge of time management techniques
      ·         Proficient in all Microsoft Office applications and other system applications
      ·         Must have exceptional communication skills  
      ·         Work well in a team environment
      ·         Ability to work flexible hours, based on business need 

Lead Learning Administrator

·         Participate in team meetings as required

      ·         Provide guidance and support for other LA’s
      ·         Escalate issues to the LAM on behalf of self and team as needed
      ·         Upload web based content to the LMS
      ·         Create learning activities in the LMS
      ·         Perform quality assurance as requested
      ·         Produce reporting for evaluation results in the LMS
      ·         Manage the express interest process
      ·         Process rosters, single registrations and replacements
      ·         Place orders for materials
      ·         Provide roster reports when requested
      ·         Assist with updating processes and procedures
      ·         Assist with adhoc reporting requests
      ·         Archive content in the LMS
      ·         Input vendor resource information in the LM S
      ·         Serve as back up as needed for other team members
      ·         Additional assigned tasks, per business changes and needs
 

Knowledge, Skills and Abilities

·         Thorough understanding of customer service concepts

      ·         Must be detail oriented
      ·         Exhibit strong leadership skills
      ·         Willingness to provide mentorship
      ·         Thorough knowledge of time management techniques
      ·         Proficient in all Microsoft Office applications and other system applications
      ·         Must have exceptional communication skills  
      ·         Work well in a team environment
      ·         Ability to work flexible hours, based on business need
 

Learning Services Manager

Key Responsibilities

·         Manages end-to-end Delivery Support for a service line/customer. ·         Manages learning program/experience budget for up to $2 Million for a service line/customer. ·         Manages overall costs/expenses learning programs/experiences for a service line/customer. ·         Defines learning program/experience scope based upon delivery business requirements defined by Account Team/customer. ·         Participates with Account Team in developing the value proposition and pre-sales for learning program/experience. ·         Creates and tracks learning programs/experiences budgets interfacing with Account Managers and identifying scope changes. ·         Collaborates with Account Team Managers on learning programs/experiences for a service line/customer communicating progress, problem escalation, issue resolution, budget variance, customer satisfaction and feedback. ·         Participates with project team in learning program/experience development and deployment activities. ·         Maintains day-to-day relationship management with vendor. ·         Gains approval from Account Team Managers for learning program/experience and event/session scope changes. ·         Interacts with account team/customer daily in managing relationships and expectations. ·         Manages, coaches, and trains the activities of up to 10 Event Planners Daily. ·         Manages and adapts ACS delivery process to support a service line/customer program experience while maintaining overall consistency. ·         Is required to work U.S. Eastern hours however must be flexible as needed

·         Customer Satisfaction

·         Delivery On Budget

·         Delivery On Time

·         Issue Resolution – Rapid Cycle Time

·         People Development

·         Additional Opportunity Recognition – Sales Add-on

·         Consistency and Efficiency of Delivery

·         Process Improvement

·         Demonstrated Leadership

 Knowledge, Skills, and Abilities

·         Bachelor’s Degree or higher or 4 years of work experience in lieu of a degree required.

·         8 or more years of experience in a management capacity within a customer service oriented industry. Must have experience managing diverse work groups including planning, staffing, disciplining, and directing.

·         Thorough understanding of customer service concepts and implementation techniques.

·         Thorough understanding and usage of all communication techniques.

·         Knowledge of budget to actual comparisons and calculations.

·         Must have proven record of providing superior customer service to individuals and organizations.

·         Demonstrated ability to develop team members through coaching and mentoring.  .

·         Must demonstrate ability to add value to customer interactions.

·         Must be able to develop effective relationships with customers and members of other internal departments. ·         Excellent planning and organization skills.

·         Demonstrated leadership abilities.

·         Ability to make sound decisions ·         Strong written/spoken English is required

 sape2 yg berminat jg malu2 ye..antar CV anda ke ain.rusli@gmail.com :)